General

Our office hours are Mon-Sat: 07:00 - 17:00, but our customer care team is available 24/7.
We aim to deliver first-class service 365 days a year, so we’re always available.
We have offices in Podgorica, Tivat, Budva, Herceg Novi, Kotor and Ulcinj but we operate in the entire country

Reservations

You can use our website to make a reservation quickly and easily. Furthermore, you can visit one of our branch offices or contact us via e-mail or phone.
No, you do not need a user profile to make a reservation
The policy on changing an existing reservation depends on the type of service, but in general it’s best to contact our team as soon as possible so we can figure it out together.
The cancellation deadline and conditions will be clearly indicated on your reservation confirmation.
This really depends on the time of the year. The summer months are busy so we recommend you make all the necessary arrangements as soon as possible.
Yes, depending on the availability.

The Vehicles

Of course, all of our vehicles are fully insured and licensed!
Yes. Keep in mind that you need to select this option in your reservation form, or contact our team as soon as possible, so we can arrange everything
The vehicles are cleaned regularly and thoroughly after each client.
Generally, yes. We are a pet-friendly company. But, keep in mind that not all vehicles are suitable for pets and that you always need to notify us in advance
No. Smoking is not allowed.
Not all of our vehicles have Wi-Fi. Keep in mind that this service is also subject to additional fees.

The Drivers

Yes, all the drivers are fully fluent in English.
We value punctuality above all, so our drivers are always there early. But, in case of an unavoidable traffic jam or unexpected situation on the road, our driver might be late. If our driver is not there, contact our customer care as soon as possible
You will get the contact info of your driver on the day of the reservation. You can also contact our customer care team at all times.
If you are not satisfied with the service, please contact our customer care team via e-mail or phone
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